Terms & Conditions

The General Terms and Conditions of Totectors are valid to all offers, products, orders, agreements and deliveries of Totectors. When you order an item on www.totectors.com / www.totectors.nl / www.totectors.de (The "Websites"), you agree to these terms and conditions. Read this carefully before you place an order. If you have any questions about these conditions, please contact Totectors at info@totectors.com

2.1 The agreement is binding at the time you place an order. Totectors processes the order after the payment has been received. Until then, Totectors is the owner of the products.

2.2 As soon as your order has been processed, you will receive a confirmation by e-mail that the payment has been accepted and you will receive an e-mail with the details of your order.

2.3 From time to time there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

2.4 After making the order on the web shop you will have 30 minutes to change any order details. After 30 minutes the order will be processed at our fulfillment facility and can no longer be stopped, also not by our customer service team. Any (shipping) cost involved due to too late editing or cancelling cannot be reimbursed

3.1 You can choose from our different secure payment methods: Creditcard (VISA, Mastercard, AMEX), PayPal, I-deal, Bancontact, Google Pay, Apple Pay and Shop Pay. At our discretion we can add or delete payment methods

3.2 Please note that although the Websites have been carefully compiled, it is possible that the price information on our Websites contains errors. We reserve the right to cancel your purchase in the event of obvious errors.

3.3 All product prices are including VAT and excluding shipping costs.

3.4 Credit card details such as credit card number, expiration date, etc., are automatically transferred via an encrypted and secure system to the payment provider, full credit card details are not visible to Totectors / International Brands Group BV. If you pay with Visa or Masterard there is extra protection through special verification methods (Verified by Visa or Mastercard Secure Code).

4.1 Orders placed before 18:00 on workdays will be send out on the same day. Look at the Shipping & Returns page for estimated delivery times. We can never be held responsible for delivering your packing within the estimated delivery time

4.2 If you have accidentally entered the wrong delivery address, chose the wrong delivery option or was not home when the courier service delivered the package – and therefore additional costs apply – Totectors is not responsible for these additional shipping costs.

4.3 We always send your order as soon as possible after payment has been confirmed. Totectors always strives to receive your order within the expected delivery time. When this is not possible for some reason (an article is temporarily out of stock or the courier ceases for example) we will let you know immediately. This can not be a reason to submit a claim.

4.4 Until the moment of delivery Totectors is responsible for the order. After delivery, the responsibility is transferred to you.

4.5 Please note that the delivery times mentioned above are the expected delivery times. In case the order is not delivered within the expected period, it is not possible to submit a claim. We will always make every effort to ensure that your order arrives on time.

4.6 Any import taxes for customers outside the EU are at the customers expense. The level of import taxes depends on which country your order is delivered. Make sure you know what additional payment is required. You will probably have to make payment upfront with the shipping carrier or at delivery.

5.1 We love to see our customers happy with their purchase. We advise you to check the quality and the number of products within thirty working days. If something is wrong send an e-mail to info@totectors.com. If Totectors is responsible for a faulty or wrong product delivery we will provide you with a return label at no cost. These are additional shipping costs are for Totectors expense. 

6.1 You can return you order within 30 days and we will refund the money within 14 business days. Return the order to:

International Brand Group B.V (MODEXPRESS)
Grasbeemd 5,
5705 DE Helmond,
Netherlands

Make sure you include a note with your name, order number, reason of return and IBAN-number.

6.2 An article bought on sale can not be exchanged or returned.

6.3 The return of an article is only possible when the article:

• Is in undamaged state
• Is not worn and/or used (you can only try on the shoes inside. You are not allowed to try on the shoes outside. Marks of wearing outside are instantly recognizable).
• Includes the original packaging.

Totectors reserves the right to refuse returned items.

6.4 If you want to exchange an item, then you can return the initial order (see article 6.1) and order the right product on our website. We refund the money as soon as we received the return. 

6.5 The costs and responsibility of the return shipment are for the customers account. When you return the item, make sure you keep the Track & Trace, so you know when the returned goods arrived at our warehouse

6.6 If goods are used, worn, damaged or incomplete, we have the right to refuse the returned items.

6.7 Refunds take place within 14 working days after receipt and control.

7.1 After the order delivery Totectors gives a 6 month guarantee on the quality of the product. If you are not satisfied with the quality of the product, feel free to send us an email to info@totectors.com with pictures of the items.

7.2 Totectors will propose a suitable alternative. We will decide if we will repair the item, replace the item or refund your money.

7.3 In the case of a refund, the refund will take place within 14 working days after verification of the issue.

7.4 If we repair or replace the item, it can take up to 14 business days.

7.5 The warranty is not applicable if the product has defects caused by improper use, or if you or others have made or attempted to make changes to the product, or if it has been used in a manner for which the item is not intended.

If you bought Totectors products in a store, that store is responsible for handling your purchase, complaints and returns. We can answer questions about the product, but we cannot help you with returns, warranty and complaints. You will have to go back the relevant store where you bought the shoes.

9.1 All photos and images used by Totectors are protected by copyright. Without written permission from us, photographs and images may not be reproduced and used in public.

All legal relationships are exclusively governed by Dutch law, more specifically the Court of Amsterdam

These Terms and Conditions have been last updated and become effective on 15/07/2024